Defined SLA
Response and resolution times agreed by contract. Critical bugs (store down, broken checkout) receive priority support and on-call attention.
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E-commerce support with defined SLAs and fast response
What breaks at 6 PM on Friday can't wait until Monday. Support with defined SLAs, continuous monitoring, bug fixes and dedicated coverage during critical dates like Black Friday.
Defined SLABug fixesContinuous monitoringOn-call for critical datesSecurity updatesIncident reports
What's included
How it works in practice
Bug fixes
Fast diagnosis and fix deployed to production. No endless ticket queues — direct and transparent communication.
Monitoring
Tracking uptime, performance, errors and critical metrics. Issues detected before they impact end customers.
On-call for critical dates
Dedicated coverage during Black Friday, Cyber Monday, Mother's Day and other peak dates. Prior preparation and real-time presence.
Security updates
Security patches, dependency updates and vulnerability reviews. Your store protected against known threats.
Preventive maintenance
Periodic review of integrations, performance and configurations. Problems resolved before they become incidents.
Who it's for
Ideal for
- 01Stores that can't afford downtime and need fast response
- 02Operations without a dedicated in-house tech team
- 03E-commerce stores going through Black Friday, Mother's Day and other peak dates
- 04Companies that need preventive maintenance, not just reactive fixes
FAQ
Questions about support & maintenance
- What is the support response time?
- It depends on the contracted SLA, but critical bugs (store down, broken checkout) get a response within 2 hours. Routine tickets are answered the same business day.
- Do you provide support outside business hours?
- Yes. We offer plans with on-call coverage for critical dates and weekend/holiday support when agreed in advance.
- Do I need support if I already have continuous evolution?
- They complement each other. Evolution adds features and improves the store. Support ensures everything already live keeps working. Many clients contract both.
- How does monitoring work?
- We monitor uptime, response time, checkout errors and performance metrics. If anything deviates from normal, we're notified automatically and act before the impact reaches the customer.
- How much does support cost?
- Pricing depends on the SLA, store complexity and expected ticket volume. Odus offers plans starting with monthly hour packages. Get in touch for a custom proposal.
Platforms
Where we apply support & maintenance
Ready to start your project?
Tell us about your operation and we'll respond with a technical diagnosis and possible next steps. No commitment.